Vehicle deposit

What happens after your deposit

• During business hours · within 1 hour

  During business hours, we will call you and verify your identity within 1 hour of receiving your deposit order.

• After hours · by 10:00 AM the next day

  For orders received outside business hours, we will contact you by 10:00 AM the next day.

• Unable to contact or verify

  If we cannot reach you or verify your identity within the applicable window, we will cancel the reservation, release the vehicle and promptly arrange a full deposit refund.

Open daily, 9:30 AM - 6:00 PM. All times are Richmond, BC local time (Pacific Time).

The verification window is separate from the 48-hour primary vehicle hold. A backup deposit does not create a vehicle hold. Refund arrival depends on your payment provider.